Find appreciated customer feedback on Amazon, Google, Yahoo, and Yelp.
Recent Amazon Home Services reviews:
Cindy was extremely helpful in coordinating our cleaning post move out. My family and I had already moved out of the home and had a friend checking for completion. Cindy offered to communicate with me and my friend to ensure everything was completed in a timely and efficient manner.
Great service and professional! We will be using this every month!
There was good overall communication with the service. The house cleaner arrived on-time and did a good job. I would use their service again.
Great communication and service, we will be hiring them again.
Great communication and service, we will be hiring them again.
Great company and a pleasure to have in my home. Sandy did a wonderful job and they worked with me on rescheduling the appointment very easily. I would recommend this company to my friends and family. See you guys again ;)
First & foremost - please use this e mail as a testimonial. The 2 ladies who came to our " old house" to clean - where absolutely amazing. Unfortunately as the "lady of the house" I could not be there (looking after our furry family). My husband Chris informed me the ladies of Immaculate Cleaning were absolutely incredible.
The ladies did a wonderful job, everything was cleaned to perfection ( so much for my cleaning!) they were very professional & their cleaning "Immaculate" - please thank them from us. I would HIGHLY RECOMMEND your services to anyone.
Cindy! Jamie did an amazing job! It was so fresh and clean that even my husband commented on it when he came in hours later! On top of that, she is a sweet person and it was a delight to talk with her. I want to schedule regular cleanings. Hi Karen, It's Sara. I spoke with Cindy last night on the phone and just wanted to say thank you and how very pleased I was to come home to such a nice, clean apartment. Everything looked beautiful and I will pass your name along to my sister, who also gets busy. I will be in touch about more services in the future. Again, thank you SO much. Hi Cindy! Thanks so much for the great job the girls did. Michael was so happy with how clean his apartment looked afterward!!! Thanks again for the terrific follow-up, and your talented, caring crew!! Hi Cindy! Thank you for the follow-up. They did a great job. Thank you again for checking in on us - we appreciate your professionalism. Hi Cindy, Carole did a good job cleaning up our house today. My husband is very pleased. If at all possible we would like to have her as our regular. Thanks.~~
Feedback from Yelp:
Review from D. C.
This is the first time in a long time I have used a cleaning service. I was very pleased with the job this company did for me. Everything was spotless. Arrived promptly on time, and completed the job in a very timely manner. I wish I would have gotten a heads up about the Yelp! deal though. Even so, Cindy was very prompt in responding to communication, and the cleaner did an awesome job on our house. I will continue to use this service, and highly recommend it !!
Review from Matt W.
Great job both times we've used them. I need to schedule them for weekly cleans
Review from Megan A.
I had a very bad experience.... In regards to cleaning it was always fair... Not great, not horrible. My biggest issue was the owners lack of communication and inability to take any responsibility for her mistakes. As a customer service provider this company is very unproffessional.
I'm so sorry to read this feedback. We worked for this customer for a long time and gave her excellent customer service. On Christmas eve we showed up as regularly scheduled to clean for her and she turned us away and said the time that she would have prefered us was 9:00 and not 12:00 p.m. She asked us to leave. Very frustrating for her and for us as well since we protected Christmas eve to clean for her instead of being with out own families. She complained that I should have confirmed with her sooner our arrival time. Usually we don't confirm arrival time at her home specifically because she would have been at work. In any event, sorry to hear the complaint. We sure tried to be good to her and her family.
Review from Wendy O.
Las Vegas, NV
I found Immaculate Touch on line. I called several other services but Cindy was the most responsive. Roxanne is the best housekeeper I've ever had. She such a nice sweet lady. I feel like I can trust her. My dog even likes her! She's wonderful and I hope she's with us for a long time.
Review from Geoffrey C.
North Las Vegas, NV
I actually found An Immaculate Touch (AIT) on Craigslist when the housekeeper I had been using for years decided to hang it up. After calling two other housekeeping services, AIT was the most responsive, most competitive and seemed to want my business the most. Cindy assigned Melissa to clean my home and she's been my housekeeper for the last 3 years. She is prompt and thorough and I've never had anything broken or stolen (goes without saying). If there are any scheduling changes (rare), Cindy always calls way in advance to make scheduling adjustments and is always willing to accommodate if I need to make a scheduling change. I'm very pleased with AIT and Melissa and would recommend AIT to anyone looking for quality, reliable housekeeping services.
Review from Cathryn B.
Cindy and her teams have done a great job for me! I have been using her for almost a year and have had a great experience. If I have had questions or requests, they have been addressed promptly and
Review from Min D.
Las Vegas, NV
I used Cindy's cleaning company for my move out cleaning and move in cleaning. I couldn't be happier with the service I received from Cindy and Roxanne (the lovely lady who does the actually cleaning). Cindy is responsive and extremely pleasant and professional to deal with. Roxanne is a treasure, not only was she extremely thorough, she was receptive to my quirks and was willing to use "Green" products to clean my home. I will be using this company for regular cleanings and telling everyone I know about them.
I have been using Immaculate Touch now for about a year and LOVE them! The girls are always nice and do a wonderful job. Veronica and her helper, Valerie and Jan are the ones that I have had recently and I could not be happier when I hear them at my door! If you need someone good - you can t beat these girls!
I have been very pleased with the service provided by Immaculate Touch. My house is always sparkling fresh because my cleaning gal does a fabulous job. And Cindy has a very professional but personal touch to keeping her clients happy.
Based on a reccomendation from friends, I began using An Immaculate Touch Cleaning after my previous housekeeper retired. I m very satisfied with the flexibility, fees and cleaning service offered by the owner Cindy and her team. I highly recommend their service!
After unsuccessfully calling several other companies I was referred to Cindy by a long time customer. I've had a great experience with her and my house cleaner. My house is always spotless and her staff is very efficient and friendly. Communication is great and I love being able to pay online.
Posted on 01/23/12
Our family has used An Immaculate Touch Cleaning service for the last two years are are completely satisfied. Cindy and her teams do an excellent job of cleaning and are very acommodating with our ever changing schedule. My wife likes everything disinfected and coming home to the smell of bleach, pine-sol and furniture polish makes her very happy. Any requests are well communicated and managed by Cindy. You can trust her service to deliver the people and results you expect and more. You can stop searching for a cleaning service, just give Cindy a call. You will not be disappointed.
We've been using An Immaculate Touch for about 6 months and have loved every minute of it. There's nothing like coming home after work to a clean house. A couple of times we had to adjust our schedule depending on the circumstances and Cindy and Gloria were very flexible in figuring out a way to make it work. It's a service that we love!!!
Living outside of Nevada, I connected with Cindy through our realtor. We needed to hire a cleaning service and carpet cleaner before bringing our inlaws house to market. Not only did her team do an excellent job, but she didn't complain when we had to change the date a few times based on the painting schedule. The refrigerator had been turned off accidentally and STUNK worse than a skunk. When I came to check out the house it not only sparkled and smelled great BUT you could tell that Roxanne and her husband put their heart and soul into getting it cleaned and ready for market. I hope that positive energy translates into a great experience for potential buyers! Would use Immaculate Touch again without any hesitation.
Cindy and her teams have done a great job for me! I have been using her for almost a year and have had a great experience. If I have had questions or requests, they have been addressed promptly and professionally. I would recommend An Immaculate Touch to my friends and family. Keep up the good
Very few companies live up to their advertised levels of proficiency. An Immaculate Touch Cleaning is one of those rare companies whose performance is equal to their claims. Cindy appears to be a hands on owner who communicates well with her clients and makes every effort to meet their scheduling needs. When I return home I notice that they often go above and beyond what is expected. I would not hesitate to recommend An Immaculate Touch Cleaning to anyone who values a consistent high level of performance at a reasonable price.
A Yahoo! Local user
Posted on 10/12/10
We have been using immaculate touch for over a year and couldn't be more pleased. Our home that they take care of is a vacation home so that we are not always there. It's nice to have people to rely on when we can't be there. From excellent cleaning, to accepting delivers to what ever we may need we can always count on Immaculate Touch. The owner Cindy is always available and just a phone call away. Thank you Immaculate Touch June and Family
They did a good job cleaning our house, but when we turned on the shower that night, the pipe was broken inside of the wall. I thought that Cindy handled the situation quite poorly, not beleiving that they were responsible and then saying that I would have to deal with her insurance company. I fixed the plumbing myself(had to tear out drywall and tile) and only asked for two free weeks of cleaning in return and to have a different crew clean the house. I'm sure a plumber would have cost much more. She seemed offended that we asked for a differnent crew and offered nothing in compensation. In my opinion, the customer service is horrible. We have moved on to a different service.
and this was the response of the owner when informed that we would not use them further: Hi Doug, I am also sorry we disappointed you. The frustration of a broken faucet is understandable. But to think that all of a sudden Tangela swung from it like a money is hard to understand. She did offer to clean for you again, but you didn't trust her character. The possible state of disrepair of that home lends me to think that every broken door knob, washing machine, cabinet door, and clogged drain will be blamed on me. Starting with a new cleaning company that doesn't know your home, as well as I do, is a prudent decision. They'll view it cleaned up and think it's like that all the time. Take care, Cindy
The first time I used this cleaning service, one of the cleaning crew broke something but didn't tell me or the business owner. When I discovered it, I approached the owner, who was defiant and negative and had the audacity to accuse ME of breaking it. For a customer-service based business, they clearly have no idea how to 1) handle other's possessions and homes in a respectful manner or 2) treat their customers with courtesy. I would never recommend them to anybody, and I strongly suggest you look elsewhere for housekeeping services. Unless you like broken items, dishonest housekeepers, and rude business owners.
I am extremely happy with this company. I am a rental tenant and my landlady is the person that hired them but I have since had Tangela cleaning my house for almost 2 years, and am very happy with her performance as well as the communication I have with her and the owner Cindy. I would recommend them to anyone.
I have been a customer of Immaculate Touch Cleaning for as long as I have owned my house. When I come home on the day that they come to clean- its like I'm walking into my house for the first time again. They are very flexible with scheduling, and handle special requests. Their work is great! I would recommend this company to ANYONE who is looking for a reliable serivce that is consistent, trustworthy and dependable. As long as I live in my home I will use An Immaculate Touch Cleaning.
A Yahoo! Local user
Posted on 10/04/10
Extended family moved in with my household of 4 after losing their home to foreclosure. With so many people in my house, I totally lost control of the cleaning. An immaculate touch saved me! Money is tight for us, but they have made it affordable for me to have the help I need so I can take care of my family and keep my sanity at the same time! Thank you for doing such a great job for us